Multi-Lingual Transcription for Voice Calls (via Labs)
3rd of March, 2026
Release type: Labs (opt-in beta)
Area: Voice: Call Transcription
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What's changing
We've upgraded the transcription engine powering voice call transcriptions. This brings multi-lingual transcription and improved accuracy for English too, without any change to your existing pricing or rebilling setup.
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What's new
Multi-language transcription
Transcriptions now support 10 languages: English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch.
Automatic language detection
No language selection required. The spoken language is detected automatically.
Mid-call language switching
If the conversation switches languages during a call, transcription continues to work correctly. No manual intervention needed.
Timestamps
Each transcription includes timestamps for easier reference and review.
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What stays the same
- Transcription pricing for your sub-accounts is unchanged
- Rebilling multipliers continue to work as before
- Transcriptions appear in the same place in the UI
- Transcriptions can be used in workflows using the existing trigger
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How to enable
This feature is available as a Labs. To enable:
- Go to Agency Settings → Labs
- Click on Activate Feature for Multi Lingual Transcription
- Toggle on Visiblity and Enable for the sub-accounts where you want to use it. Use Select All in case you want to enable it for all sub-accounts and Bulk Actions to Enable
- New calls will use the upgraded engine automatically
Note: Existing call transcriptions are not retroactively updated.