Transfer calls to any device a teammate uses (via Labs)

10th of June, 2026

Transfer calls to any device a teammate uses

You can now transfer calls to teammates who don't have a personal phone number.

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How to use this?

1. Make a regular call from web(outbound or inbound)

1. Click on warm transfer (or blind transfer)
2. Choose the staff member you want to transfer the call to. Device types they can receive the transferred call on are shown.

1. Click on Hold & Call
2. The staff member receiving the transferred call can also see that it's a transferred call (if receiving the call on web)

1. They click on Answer

1. The warm transfer can be executed as usual

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Key points:

• Works for both warm and blind transfers
• Works for both outbound and inbound calls
• Mobile apps as a transfer destination are coming in a few weeks.
• Subsequent call transfer isn't supported yet
• Transfers ring every device the staff member has set under "Forward calls to" at the same time: Web App, Phone, and SIP desk phone.

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How to start using this via Labs?

1. Go to agency settings > Labs > Sub-Account

1. Find "Transfer calls to any device a teammate uses" and click on "Active Feature"
2. Enable access for the sub-accounts you want

1. Click on save